Emily, A True Plumbers Profile. Meet Emily and hear what it is like to be part of the True Plumbers team.
Read the transcript ▼
[Music] hi I'm Emily Sykes and I'm in the plumbing division at true plumbers [Music] since joining two plumbers I have been able to utilize my masters and business administration and it has it helped me in several aspects throughout the company here at true plumbers my number one priority is customer service when the calls come in and the customers have a plumbing issue arise within their home or their business we get them taken care of and the technician goes out and handles any type of plumbing situation that may arise from start to finish I love being a part of the team it's just a family atmosphere and everybody helpful and courteous and if you have a problem you can just go to one another and it's just a a really good team atmosphere my name is Emily and I'm your true plumber
About This Video
Meet Emily and hear what it is like to be part of the True Plumbers team.
Read the transcript ▼
[Music] hi I'm Emily Sykes and I'm in the plumbing division at true plumbers [Music] since joining two plumbers I have been able to utilize my masters and business administration and it has it helped me in several aspects throughout the company here at true plumbers my number one priority is customer service when the calls come in and the customers have a plumbing issue arise within their home or their business we get them taken care of and the technician goes out and handles any type of plumbing situation that may arise from start to finish I love being a part of the team it's just a family atmosphere and everybody helpful and courteous and if you have a problem you can just go to one another and it's just a a really good team atmosphere my name is Emily and I'm your true plumber
Meet Emily Sikes: The MBA Running Point on Your Plumbing Call
Emily Sikes works in the plumbing division at True Plumbers, where she has put her master's in business administration to work across the company. Her number one priority, in her words: customer service. When calls come in, Emily's job is getting the right technician out fast so the problem gets handled.
How to describe a plumbing problem so it gets fixed faster
The intake call is half the repair. Dispatchers like Emily triage urgency, match the tech, and pre-load the truck based on what you say - so a good description literally speeds up your fix. Have these ready when you call:
- WHERE: which fixture or room, and one floor or two (water travels - where you see it may not be where it starts)
- WHAT: dripping, flooding, no water, no HOT water, backing up, smells - each points somewhere different
- SINCE WHEN, and whether anything changed - new appliance, recent work, a freeze, a storm
- WHAT YOU TRIED: plunger, breaker, shutoff - it saves the tech repeating it
- ACCESS: gate codes, dogs, which side the water heater or main shutoff is on
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