Meet Kent Norris, Service Technician. Meet Kent Norris, a True Plumbers service technician based in Plant City, FL.
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[Music] my name is kent I'm a service technician at true plumbers [Music] I've been with true plumbers for a little over four years true plumbers is a very family-oriented company makes you feel like you're going to work with your brothers every day when I get to a job it brings me satisfaction knowing I'm there to help someone who couldn't handle it themselves our number one goal is to get the problem resolved for the customers as quickly as possible but efficient we want to leave a job knowing that the customer is completely satisfied plumbing isn't a glamorous job but it's something everybody needs we're here to be the best my name is kent I'm your true plumber [Music]
About This Video
Meet Kent Norris, a True Plumbers service technician based in Plant City, FL.
Read the transcript ▼
[Music] my name is kent I'm a service technician at true plumbers [Music] I've been with true plumbers for a little over four years true plumbers is a very family-oriented company makes you feel like you're going to work with your brothers every day when I get to a job it brings me satisfaction knowing I'm there to help someone who couldn't handle it themselves our number one goal is to get the problem resolved for the customers as quickly as possible but efficient we want to leave a job knowing that the customer is completely satisfied plumbing isn't a glamorous job but it's something everybody needs we're here to be the best my name is kent I'm your true plumber [Music]
Meet Kent Norris: Four Years of Plant City Service Calls
Kent Norris has been a service technician with True Plumbers for a little over four years. In his words, True is a very family-oriented company: it feels like going to work with your brothers every day. On the job, his goal is simple: "Get the problem resolved for the customer as quickly as possible, but efficient."
The anatomy of a good service call
Kent's "quick but efficient" is worth unpacking, because a professional service call has a shape - and once you know it, you can spot a pro (or the absence of one) in the first ten minutes.
- Arrival in uniform, on time, with shoe covers - respect for the home before the work starts
- Diagnosis BEFORE price: the tech looks, tests, and explains what failed and why
- Price in writing before work begins, so the decision is yours with no meter running
- The fix, tested in front of you - run the water, flush the fixture, prove it
- A clean workspace on the way out; the only evidence should be that things work
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