Meet Alex Proferes, AC Field Service Manager. Meet Alex Proferes, the AC field service manager who keeps True cooling crews sharp across Central Florida.
Read the transcript ▼
My name is Alex peris and I am the field service manager for True AC what I do is I oversee the day-to-day operation of the HVAC Division I manage material ordering scheduling pretty much the day-to-day get the guys out get the guys in from top to bottom it's a good brand they bring Integrity a lot of trust um it's a family atmosphere which is is nice to have the a part of something a little bit bigger and a little bit more special it's it's been a really really fresh breath of air and I'm just glad to be a part of something special true is the most trusted company for AC because we want to build relationships we want longevities we want to be your AC company for the next 20 years my name is Alex proferes I'm the field service manager for True AC and we are on the way [Music]
About This Video
Meet Alex Proferes, the AC field service manager who keeps True cooling crews sharp across Central Florida.
Read the transcript ▼
My name is Alex peris and I am the field service manager for True AC what I do is I oversee the day-to-day operation of the HVAC Division I manage material ordering scheduling pretty much the day-to-day get the guys out get the guys in from top to bottom it's a good brand they bring Integrity a lot of trust um it's a family atmosphere which is is nice to have the a part of something a little bit bigger and a little bit more special it's it's been a really really fresh breath of air and I'm just glad to be a part of something special true is the most trusted company for AC because we want to build relationships we want longevities we want to be your AC company for the next 20 years my name is Alex proferes I'm the field service manager for True AC and we are on the way [Music]
Meet Alex Proferes, the Manager Behind True AC Crews
Alex Proferes is the field service manager for True AC, and in this profile he explains the job in his own words: overseeing the day-to-day of the HVAC division, managing material ordering and scheduling, getting the guys out and getting them back in, top to bottom.
He also explains why he is here: "It is a good brand, they bring integrity, a lot of trust. It is a family atmosphere, which is nice, being part of something a little bit bigger and a little bit more special."
Why dispatch quality decides how your repair goes
Most of what makes an AC repair fast happens before the truck starts. Someone has to match the right technician to the symptom, make sure the likely parts are already on the truck, and sequence the day so the emergency gets jumped to the front. When that job is done well, your repair finishes on the first visit; when it is not, you get the dreaded "we will have to order the part and come back."
- Good intake questions on the phone mean the tech arrives already halfway to a diagnosis
- Stocked trucks turn two-visit repairs into one-visit repairs
- Real scheduling means a window you can plan around - and a call when the tech is en route
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