Water Damage to Full Remodel: A Customer Story. A Central Florida homeowner found water in the dining room from a kitchen pipe break. He tells how True Builders dried the home, walked his family through the showroom, and rebuilt the whole bottom floor: tile, cabinets, electrical, and plumbing.
Read the transcript ▼
we found the water in the dining room area um the break was actually in the kitchen but the water was running to that area so I'd seen some signs and billboards of uh True Builders I reached out to them the one of the workers had explained to me that um they would put in some fans to dry everything out tear everything out that needed to be teared out so there wouldn't be no mold harmful um bacterias in the air and then they would get somebody out here to give me an adjustment of what needed to be done and um and assured me that you know it would be a smooth transition and we will be able to stay here while the process was going on and um to get us back on track and getting back to our normal life once um everything was decided that we were going to go with true we drove over to their Plant City site um where they had a show room we were able to meet with some designers and they went over all the different options and uh upgrades or standard stuff that you would like to put in your home and then we put it we put it together and started the project everything pretty much was a gut um went back and floated the bad spots in the ceilings painted put all new tile down in the basically the whole bottom part of the house put new cabinets in new electrical moved everything new Plumbing in the flooor that busted um it was just a big project and and they were able to tackle it uh the guys that came over were extremely nice um I felt very comfortable with them here my kids and my wife felt very comfortable with them here I would definitely recommend them um for any projects they have it was smooth easy um there wasn't a lot of uh effort into my part there was a good design team a good rebuild team I would just recommend them to any future projects anybody [Music] has
About This Video
A Central Florida homeowner found water in the dining room from a kitchen pipe break. He tells how True Builders dried the home, walked his family through the showroom, and rebuilt the whole bottom floor: tile, cabinets, electrical, and plumbing.
Read the transcript ▼
we found the water in the dining room area um the break was actually in the kitchen but the water was running to that area so I'd seen some signs and billboards of uh True Builders I reached out to them the one of the workers had explained to me that um they would put in some fans to dry everything out tear everything out that needed to be teared out so there wouldn't be no mold harmful um bacterias in the air and then they would get somebody out here to give me an adjustment of what needed to be done and um and assured me that you know it would be a smooth transition and we will be able to stay here while the process was going on and um to get us back on track and getting back to our normal life once um everything was decided that we were going to go with true we drove over to their Plant City site um where they had a show room we were able to meet with some designers and they went over all the different options and uh upgrades or standard stuff that you would like to put in your home and then we put it we put it together and started the project everything pretty much was a gut um went back and floated the bad spots in the ceilings painted put all new tile down in the basically the whole bottom part of the house put new cabinets in new electrical moved everything new Plumbing in the flooor that busted um it was just a big project and and they were able to tackle it uh the guys that came over were extremely nice um I felt very comfortable with them here my kids and my wife felt very comfortable with them here I would definitely recommend them um for any projects they have it was smooth easy um there wasn't a lot of uh effort into my part there was a good design team a good rebuild team I would just recommend them to any future projects anybody [Music] has
A Kitchen Pipe Break, a Soaked First Floor, and the Rebuild That Followed
This homeowner found the water in the dining room, but the break was in the kitchen: the water had simply traveled. He had seen True Builders on signs and billboards, reached out, and the crew explained the plan: fans to dry everything, tear-out of anything that could not be saved so no mold or harmful bacteria stayed in the air, then an assessment of what needed rebuilding.
The family drove to the Plant City showroom, sat with designers, and chose their upgrades. The rebuild covered essentially the whole bottom floor: ceilings floated and painted, new tile throughout, new cabinets, new electrical, and new plumbing where the line had burst. His verdict, in his own words: "There was a good design team, a good rebuild team."
Why the water is never only where you see it
Water follows gravity, framing, and flooring seams, which is why a kitchen break announced itself in this dining room. Professional crews map moisture with meters instead of trusting eyes, because drywall and wood can read dry on the surface while the base plates and subfloor underneath stay saturated. If a contractor scopes a water loss by looking around, the parts they miss become next year's mold discovery.
Why fast tear-out prevents mold
Mold can begin establishing on wet building materials within roughly 24 to 48 hours. That is the entire logic of mitigation: remove what cannot dry in time (soaked drywall, wet insulation, swollen particle board) and force-dry what can. It feels aggressive to watch your walls leave in bags, but the alternative is sealing damp material behind new finishes.
Living at home during a rebuild
This family stayed in the house through the project, which is common and workable when the crew plans for it. Expect plastic containment walls around work zones, a functioning bathroom preserved at all times, dust control on the HVAC system, and daily cleanup. Ask up front how the crew will stage the work so your household keeps running; a good answer is specific, not reassuring noises.
True Builders
Need this company?
Call True Builders or open the company site. Scheduling and quotes live there.
More videos
Neal Family Water Softener Testimonial
Ashley Neal moved back to Lakeland, the well water smelled bad, and her husband called True Plumbers for a water softener. She tells the story herself, including going to high school with Issac.
True AC: Hernandez Testimonial
Ruth Hernandez came home to an 88 degree house. True AC was out first thing the next morning, and she tells the whole story: "Would I recommend True? Yes, definitely."
Testimonial: Champs Sports Bar and Grill of Lakeland
Cary Liptak, owner of Champs Sports Bar and Grill in Lakeland, describes choosing True Plumbers for his commercial plumbing work.