Neal Family Water Softener Testimonial. Ashley Neal moved back to Lakeland, the well water smelled bad, and her husband called True Plumbers for a water softener. She tells the story herself, including going to high school with Issac.
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my name is Ashley Neil and I just moved back to Lakeland and we just used true plumbers to put in a water softener system at our new home whatever we got here the water smelled bad I mean you could tell that it was a septic system you could tell it was on a will my husband went out on his own to find a company to do this and he came out in the living room one day and said hey I just called somebody to put in a water softener and I said well could you call and he said true plumbers and I said why didn't you tell me you know I went to high school with Issac so I've known him for a little over 20 years now my first impression of the true plumbers team was that they are very concerned that we know what's going on at all times with the work that they're doing at our house they're very polite very professional my favorite thing about the troop honors team is that they always make me aware of everything that's going on we know that we may be having to replace some cast-iron drain lines in our house and they talked about the process from start to finish what would have to be done and made us feel very confident that they were the company that we would like to use I think the most important thing for other people to know about the true plumbers team is that they're very knowledgeable when you buy a new house it's kind of scary whenever something pops up that you don't know how to handle so it's very important for somebody to come in and tell me what needs to be done so that I feel confident you know that I'm gonna be in a home that safe I would definitely recommend your plumbers to my friends and family one of the really cool features that they have is right before a job gets done in your house they send out a text message with the plumbers profile so you know exactly who's coming to your house I'll definitely be leaving a five-star review for true plumbers I really appreciate how professional they were and how quick they always are to respond to any questions that I have
About This Video
Ashley Neal moved back to Lakeland, the well water smelled bad, and her husband called True Plumbers for a water softener. She tells the story herself, including going to high school with Issac.
Read the transcript ▼
my name is Ashley Neil and I just moved back to Lakeland and we just used true plumbers to put in a water softener system at our new home whatever we got here the water smelled bad I mean you could tell that it was a septic system you could tell it was on a will my husband went out on his own to find a company to do this and he came out in the living room one day and said hey I just called somebody to put in a water softener and I said well could you call and he said true plumbers and I said why didn't you tell me you know I went to high school with Issac so I've known him for a little over 20 years now my first impression of the true plumbers team was that they are very concerned that we know what's going on at all times with the work that they're doing at our house they're very polite very professional my favorite thing about the troop honors team is that they always make me aware of everything that's going on we know that we may be having to replace some cast-iron drain lines in our house and they talked about the process from start to finish what would have to be done and made us feel very confident that they were the company that we would like to use I think the most important thing for other people to know about the true plumbers team is that they're very knowledgeable when you buy a new house it's kind of scary whenever something pops up that you don't know how to handle so it's very important for somebody to come in and tell me what needs to be done so that I feel confident you know that I'm gonna be in a home that safe I would definitely recommend your plumbers to my friends and family one of the really cool features that they have is right before a job gets done in your house they send out a text message with the plumbers profile so you know exactly who's coming to your house I'll definitely be leaving a five-star review for true plumbers I really appreciate how professional they were and how quick they always are to respond to any questions that I have
Lakeland Water Softener Review: The Neal Family on Well Water That Smelled Bad
Ashley Neal had just moved back to Lakeland when the problem showed up: the new house was on a well and septic, and "the water smelled bad." Her husband went looking for a company on his own and came back with a name she already trusted - she went to high school with Issac and has known him for over 20 years.
Her first impression of the crew is the heart of this review: "they are very concerned that we know what's going on at all times with the work that they're doing at our house."
Why well water smells in Central Florida
The rotten-egg odor common to Polk County wells is usually hydrogen sulfide - a gas produced by sulfur bacteria in the aquifer, the well, or sometimes inside the water heater itself. Iron bacteria add a metallic taste and orange staining. None of it means the well is bad; it means the water needs treatment matched to what a test actually finds.
What a softener fixes - and what it does not
A water softener removes hardness minerals (calcium and magnesium) through ion exchange. That is the cure for scale on fixtures, crusty appliances, spotted dishes, and dry skin. But a softener alone is not an odor fix: sulfur smell typically needs aeration, oxidizing filtration, or carbon depending on the source. That is why the right first step on a well is a water test, and why well systems are often a treatment train rather than a single tank.
Questions worth asking before any softener install
- Was my water actually tested, and can I see the numbers the sizing is based on?
- Is this unit sized for my household's real usage, or is it one-size-fits-all?
- What maintenance will it need from me - salt, filters, service intervals?
- Where will it drain, and does that meet local code for septic systems?
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