Inside the True Builders Mitigation Department. Why fast water mitigation matters, and how the True Builders team walks homeowners through the first steps of an insurance claim on the worst day.
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[Music] from leaking faucets to burst pipes and flooding water damage is one of the most common and potentially destructive problems you can face as a homeowner if not taken care of immediately excess water in your home can promote electrical hazards caused extensive damage to your home structure and furnishings it can even lead to the growth of hazardous mold but when the worst happens true builders is there with a solution when I arrived at the home and the customers devastated what I do is I walk them through the proper steps in order to file the insurance claim and by the time I leave the house they realize that it's kind of a weight lifted off their shoulders I've had multiple occasions where customer has on the verge of tears and they really don't know what to do and this is where we can come in and reassure them that we've done this many times and everything will be ok here true builders we take the time to get to know the customer a little bit just let them know that we're actually working for them and not working for anyone but them our expert mitigation team can begin the process of reducing or even prevent the amount of water damage that happens after a flood roof leak or any number of water related issues we're at your side providing expert guidance on what to do and the experience to fix the problem fast thank you for choosing true builders we're on the way you
About This Video
Why fast water mitigation matters, and how the True Builders team walks homeowners through the first steps of an insurance claim on the worst day.
Read the transcript ▼
[Music] from leaking faucets to burst pipes and flooding water damage is one of the most common and potentially destructive problems you can face as a homeowner if not taken care of immediately excess water in your home can promote electrical hazards caused extensive damage to your home structure and furnishings it can even lead to the growth of hazardous mold but when the worst happens true builders is there with a solution when I arrived at the home and the customers devastated what I do is I walk them through the proper steps in order to file the insurance claim and by the time I leave the house they realize that it's kind of a weight lifted off their shoulders I've had multiple occasions where customer has on the verge of tears and they really don't know what to do and this is where we can come in and reassure them that we've done this many times and everything will be ok here true builders we take the time to get to know the customer a little bit just let them know that we're actually working for them and not working for anyone but them our expert mitigation team can begin the process of reducing or even prevent the amount of water damage that happens after a flood roof leak or any number of water related issues we're at your side providing expert guidance on what to do and the experience to fix the problem fast thank you for choosing true builders we're on the way you
Why Water Mitigation Cannot Wait, and What a Claim's First Steps Look Like
From leaking faucets to burst pipes and flooding, water damage is one of the most common and destructive problems a homeowner can face, and this film shows the department True Builders built for it. Left alone, excess water promotes electrical hazards, damages the structure and furnishings, and can lead to hazardous mold.
The human part is on camera too: arriving at a home where the customer is devastated, sometimes on the verge of tears, and walking them through the proper steps to file the insurance claim. As the team puts it, by the time they leave, it is a weight lifted off the homeowner's shoulders: we have done this many times, and everything will be okay.
The damage clock: what water does by the hour
- First minutes - water spreads laterally into every porous material it touches
- First hours - drywall wicks and swells, wood starts absorbing, finishes stain
- 24 to 48 hours - mold can establish on wet materials; the job changes category
- First week untreated - structural drying gets harder, odors set, costs multiply
Filing the claim: the first calls in order
Stop the water, then document, then call. Your insurer opens the claim and assigns an adjuster; your mitigation contractor stops the damage clock and builds the evidence file the adjuster needs. You do not have to wait for the adjuster's visit to start mitigation; policies expect you to prevent further damage, and a professional crew documents everything it touches precisely so the claim stays clean. Keep a simple folder: claim number, adjuster contact, photos, and every receipt. Organized homeowners get settled faster.
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